Refund policy

Return & Refund Policy

Effective Date: February 1, 2026
Business Name: Dimes Hair Collection X Cosmetics
Website: www.dimeshaircollection.com
Email: dimes.collection@yahoo.com

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ALL SALES POLICY

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges on any products unless an error was made on our end.

This policy is strictly enforced to maintain the highest standards of hygiene and quality.

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NON-RETURNABLE ITEMS

The following items are non-returnable and non-refundable:

Raw hair bundles (Indian & Peruvian)
Closures & frontals
Wigs (if applicable)
Mink lashes
Lip gloss & lip liners
Accessories (combs, clips, etc.)

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ORDER ISSUES (READ CAREFULLY)

If you receive the wrong item or there is a quality issue, you must:

Contact us within 48 hours of delivery
Provide clear photos/videos of the issue
Email: dimes.collection@yahoo.com

If approved, we will offer:

A replacement, OR
Store credit (at our discretion)

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NO REFUNDS FOR:

Change of mind
Incorrect order selection (length, texture, product type)
Improper installation or handling
Normal shedding or minor variations in raw hair

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SHIPPING POLICY NOTE

Shipping fees are non-refundable
We are not responsible for lost, stolen, or delayed packages once shipped
Please ensure your shipping address is correct before placing your order

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CUSTOM / COLORED ORDERS

All custom-colored or altered hair orders are FINAL SALE
Processing times may be extended for coloring services

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OUR COMMITMENT

At Dimes Hair Collection X Cosmetics, we take pride in delivering luxury-quality products. Each order is carefully inspected before shipment to ensure you receive the best.

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For any concerns, please contact us at:
dimes.collection@yahoo.com